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Irony of Things: Will The Real IoTs Please Stand Up

In Business, Events, Government, Science & Nature, Security by Mind Shift

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2016 was the year that most of the public was introduced to the Internet of Things, or simply IoT. You may have abruptly discovered it on October 21st, if you were suddenly unable to tweet, listen to music on Spotify, find that perfect vacation home on Airbnb, or pay your friend back for lunch using PayPal.That day, many of those “things” laying around people’s homes, cars, and offices were used by a malicious intruder to focus an attack on hosting company DYN and effectively bring down their online services and the web sites that use them. ... Read More
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Becoming Cloud Minded

In Business, Energy, Science & Nature, Security by Mind Shift

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[responsivevoice_button voice="US English Female" buttontext="Play"] / Go to Source Article For many information technology professionals, the days of repairing mundane hardware and software problems are gone. IT departments today find themselves at the board room table contributing to discussions on business strategy, security and operational efficiency.  As a result, they are charged with implementing solutions that grant users access to applications without interruption—and on-demand access to those applications from the office, at home or anywhere in the w... Read More
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Preventing an IT Crisis: 8 Things to Know Before Your IT Guy Quits

In Business, Events, Government, Healthcare, Legal, Science & Nature by Mind Shift

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[responsivevoice_button voice="US English Female" buttontext="Play"] / Go to Source Article It's 7:30 a.m. Monday morning. You’re gearing up for an early start on your week. While sipping coffee, you wait for your laptop to start, and think of the laundry list of tasks to complete before tomorrow’s big pitch meeting. After your laptop is live, you open your web browser to access your company webmail. Instead of the login screen you expect to see, you are greeted with a connection error. You hover over the network connection icon to see that you are... Read More
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Security In Schools – Three Things To Consider

In Education, Government, Healthcare, Security by Mind Shift

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[responsivevoice_button voice="US English Female" buttontext="Play"] / Go to Source Article IT in schools has changed at an unparalleled pace over the last decade, as have the needs of students, teachers and administrators. These changes require schools to think about and build stronger and smarter IT infrastructures that support learning, administration and the growing expectation of internet access anywhere over any device. Whether internally provisioned or not, for both students and teachers, schools have a duty to protect their IT and those using it. This new reality creates technical vulnerabilities in schools. ... Read More
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Make 2017 the Year You Think Strategically About IT

In Business, Government, Legal, Security by Mind Shift

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[responsivevoice_button voice="US English Female" buttontext="Play"] / Go to Source Article With a solid IT strategy as your roadmap and the year 2017 quickly approaching, your IT department can contribute significant business value, help your organization gain a competitive edge and collaborate with other business units to help move them forward. Even if your 2017 IT budget has already been approved, it’s not too late to define strategy that will deliver business value. After all, solid IT strategy supports the organization’s goals, but should have the flexibility to accommodate new business priorities... Read More
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Avoid Ho Ho Holiday Phishing Scams

In Business, Events, Security by Mind Shift

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[responsivevoice_button voice="US English Female" buttontext="Play"] / Go to Source Article Around the holidays, inboxes everywhere are flooded with shipping updates, order confirmations, and eCards from family and friends. According to the U.S. Computer Emergency Readiness Team (US-CERT), phishing scams and malware are on the rise and warns of attackers taking advantage of the deluge of emails by sending creative phishing emails designed to catch targets off guard. From fake charity websites to malicious eCards, cyber attacks spike during the holiday season. ... Read More
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6 Reasons Why mindSHIFT Cracked the Talkin' Cloud Top 10 Cloud Providers

In Business, Mobile Technology, Security by Mind Shift

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[responsivevoice_button voice="US English Female" buttontext="Play"] / Go to Source Article 1. Year-over-year GrowthmindSHIFT has grown through the years, and last year was no exception. In addition to revenue growth, our employee headcount has continued to increase, with more than 840 currently on the roster. This business growth is a testament to the value of mindSHIFT® services to our customers. We are large enough to serve all of your technology needs, but small enough to provide the custom attention and service you deserve.  2. Cloud Hosting Services... Read More
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You Had Me at Hello – Delight Your Customers with a Modern Call Center CRM System

In Business, Energy, Events by Mind Shift

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[responsivevoice_button voice="US English Female" buttontext="Play"] / Go to Source Article You Had Me at Hello - Delight Your Customers with a Modern Call Center CRM SystemBy: Marcus O’Malley, Senior Product Manager, mindSHIFT Technologies on Tuesday, November 8, 2016 Happening at a call center near you:  Representative: “Good morning, thank you for calling. How can I help you today?” Customer: “I have an or... Read More
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Tools for Protecting Data on Mobile Devices

In Business, Government, Mobile Technology, Security by Mind Shift

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[responsivevoice_button voice="US English Female" buttontext="Play"] / Go to Source Article If you want to take steps to secure the mobile devices and data in your company, congratulations. With a few basic tactics, you can be on the right track to protecting the customer and proprietary data that might reside on cell phones and tablets in your company. This applies to your employee-owned (BYOD) phones and tablets as well as company-owned mobile devices.  Require that employees use encrypted data on their phones Require that an automatic screen lock is enabled and a pin or password E... Read More
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Case Closed – It's Time to Get Serious About Information Security

In Business, Events, Government, Healthcare, Legal, Security by Mind Shift

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For law firms, ensuring the security of information has become tantamount in importance to winning cases. Perhaps even more so. That’s because just one misstep where information is breached can lead to firm-crushing fines and loss of client confidence. Firms with clients in healthcare, banking and insurance in particular face heightened regulation and scrutiny. These law firms house personal, client and adversary information on their systems, some of which includes highly sensitive financial information and patient health records.  As a result, HIPAA laws have been updated, leaving law firms on the hook for privacy compliance just like medical practices and practitioners. Today, a breach of medical information privacy ... Read More
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3 Steps to Confidence in Your IT Security

In Business, Events, Government, Security by Mind Shift

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Security Insights - October 2016 Edition IT security is often an invisible problem for the typical business manager. If you are feeling that way about your IT infrastructure, consider these 3 steps to gain confidence in your security.  1. Conduct a Security Audit If you’re not a cybersecurity expert, it’s hard to know if your company’s digital information is secure. To be sure, you must have a complete grip on the data you have, where it’s housed and how it’s accessed.  A formal security audit is a method of inspecting and documenting the data assets, networks and IT systems of an organization or company. The audit is typically conducted by an indepe... Read More
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Is Anti-virus Software Dead?

In Business, Events, Security by Mind Shift

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By: Dave Bartelli, CISSP, Vice President, Security and Compliance Services, mindSHIFT Technologies on Friday, September 2, 2016 Security Insights – September 2016 Edition  Some people have said that anti-virus is dead because today’s malware and ransomware can sometimes circumvent traditional anti-virus software. Anti-virus has long been a part of IT security, so let’s consider this question. What is Anti-virus Software and How Does it Work?  Anti-virus (AV) software is used to detect software viruses and other types of malware (ma... Read More
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Don’t Forget About Network Security for Smartphones and Tablets

In Business, Events, Mobile Technology, Science & Nature, Security by Mind Shift

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By: Dwayne Natwick, CISSP, PMP, Senior Product Manager, mindSHIFT Technologies on Monday, August 1, 2016 Security Insights - August 2016 Edition When it comes to computer security, many businesses tend to focus on desktops, laptops and servers. And rightly so—those computing devices are all at risk from hackers. But once you have all of the basic security activities covered on those devices (patching of operating systems, anti-virus software, regular backups and so on), you need to look at the next attack target: mobile devices.  Think about all of t... Read More
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Password Security Best Practices

In Business, Government, Security by Mind Shift

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By: Dave Bartelli, CISSP, Vice President, Security and Compliance Services, mindSHIFT Technologies on Friday, July 1, 2016 Security Insights - July 2016 Edition One of the easiest ways for hackers to steal your proprietary data is to steal your username and password and simply login to your account.  Usually it’s not as easy as picking up a yellow sticky-pad note from underneath a keyboard. If you leave your passwords out on your desk, that’s possible. But more likely, the hackers are either using an educated guess at your password or using commonly ... Read More
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How Virtual Desktops Help to Protect Patient Data in Healthcare

In Events, Government, Healthcare, Security by Mind Shift

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It’s one of the IT department’s worst nightmares in a healthcare organization: a laptop is stolen, leaving the door open for a data breach that could affect hundreds or thousands of patients. As recent news has illustrated, these breaches do more than expose the organization to hefty fines. They affect public perception and patient trust, which can rarely be fully repaired.  And it’s not just laptops at risk; desktops, tablets and mobile phones can make it easy for data to be stolen if they’re not properly locked down, both physically and virtually. Keeping up with staff changes and managing individual devices can prove to be a challenge for even the most stalwart of healthcare IT departments.  ... Read More
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Modernize Your School’s IT Infrastructure with Help from the E-rate Program

In Business, Education, Government by Mind Shift

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There’s a lot of good news for K-12 schools, charter schools and libraries looking to utilize E-rate funds in the coming years. The E-rate Modernization Order was announced by the FCC to revamp the education technology funding program and achieve these three primary goals1: (1) ensuring affordable access to high-speed broadband sufficient to support digital learning in schools and robust connectivity for all libraries,  (2) maximizing the cost-effectiveness of spending for E-rate supported purchases, and  (3) making the E-rate application process and other E-rate processes fast, simple and efficient.... Read More
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Enabling the Mission at Trade Associations with Desktops in the Cloud

In Events, Government, Security by Mind Shift

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Trade associations have enough on their plates. IT and data security is the last thing they need to worry about. Urgent member service and growth initiatives, coupled with limited staff and budgets, means there just isn’t enough time or resources available to manage desktops and laptops, configure new machines, and manage the technical needs of remote workers. Then there are multiple operating systems and numerous device types (desktops, laptops, tablets, smartphones) to manage. And on, and on.  For the IT staff at a trade association—or the non-technical manager who is responsible for technology—computer management and data security becomes a high pressure game of prioritization, deciding what to fix first and which probl... Read More
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Email Security Tips – Blog and Webinar

In Business, Events, Government, Security by Mind Shift

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How to Handle Nigerian Princes, and Other Email Security Tips Have you ever received an email from a Nigerian prince who asks for your help in transferring a large sum of money overseas? The best advice: don’t open the email, and definitely don’t click on any links in the email.  That’s good advice for an individual. But what if you have 10, 20 or hundreds of employees at your company? How do you prevent them from clicking on links in a phishing email or visiting a malware-infected website?  Statistics suggest that users at the typical company are going to get phishing emails, no matter what. So they need to be prepared. One of the best weapons against hacking is user awareness. This can be achiev... Read More
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The ABCs of Digital Transformation: Apps, Backup and the Cloud

In Business, Science & Nature by Mind Shift

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We are experiencing a fundamental shift in the way businesses view, purchase and consume information technology (IT) infrastructure. Over the coming years, technology will continue to drastically change the way they operate, making them more efficient, more agile and better prepared to adapt to changing market conditions. This applies to small and medium-sized businesses, not just global enterprises.  This digital transformation is being driven by two major advances in technology: the explosion of mobile device use and online data backup. Together, these technologies enable IT to be more flexible and cost-effective, delivering less downtime, and greater reliability and productivity.  Applications and ... Read More
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Defend Your Data with Enterprise Web Protection

In Business, Events, Government, Security by Mind Shift

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Security Insights from mindSHIFT Technologies Another typical morning at Acme Widgets for Mary, the purchasing agent:  “Ahhh, ok, first cup of coffee is done. Email is fired up. Web browser is fired up. Oh, look…a new email from Cousin Beth. Cool…kayak rentals from a website...click…click…click…OK, I’m on their email list now. And back to work…”  That “click…click…click” on an innocent-looking website just enabled a hacker to install dangerous and destructive malware on Mary’s computer—a computer that is connected to your company’s network, which is connected to your corporate servers. And vo... Read More
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Nonprofit IT Headaches Alleviated with Secure Virtual Desktops

In Business, Events, Government, Security by Mind Shift

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As a nonprofit organization grows, so does its technology footprint. Anyone who’s ever been responsible for IT support at a charity or nonprofit has felt the pain of trying to manage security, connectivity and all sorts of general IT problems across the board. Add to that well-meaning users who spend their valuable time either helping each other with issues or inadvertently making the situation worse through their efforts.  In nonprofits, especially those with multiple locations, this sometimes means stretching the IT team to its breaking point and dealing with urgent issues that could compromise confidential information. And, of course, all of this needs to be done on a limited budget. Ultimately, this can ... Read More
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Secure Virtual Desktops Foster Compliance in Financial Services

In Business, Security by Mind Shift

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High profile security breaches, as well as the recent spate of ransomware attacks, have IT professionals on edge. In the financial services industry, stiff penalties imposed by regulatory bodies for data breaches loom large, and risk bringing down the entire business. Data compliance, security and reputational risks are on the minds of IT professionals in the financial services sector every day. That includes concerns about data residing on and passing through desktops, laptops and tablets. The hassle of managing far-flung individual computers can strain already limited IT resources at financial services firms. The ABCs of Compliance Regulators have their own alphabet soup that keeps financial services fir... Read More
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The Best Cybersecurity Defense is a Good Offense

In Business, Government, Security by Mind Shift

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In the cybersecurity war, the attackers are numerous and relentless.  Even if you have done everything correctly and completely to protect your systems, there’s still risk. Even when you’ve implemented all of the basic “best practices,” from virus protection, to data encryption and safe computing training for the staff, a new type of attack could hit you without warning. At this point, the worst thing you can do is simply hope for the best. You really need to prepare for the worst. What i... Read More
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Every Business, Large and Small, Needs an IT Security Chief

In Business, Events, Government, Healthcare, Security by Mind Shift

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Without the tools to monitor the systems and a deep understanding of what’s going on behind the screens, you may be unaware of a security issue or attack that needs attention before it turns into a disaster.  Who needs IT security? If your data usage profile matches either of these examples, there’s a financial risk to your firm in the event of a data breach:  you have the personal data of clients or employees on your computers, network or servers data ranging from email addresses to health records, or anything in between, like social security numbers or financial data, would qualify you keep any information of significant val... Read More
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5 Signs You've Outgrown Your IT Provider

In Business, Finance, Government, Legal, Security by Mind Shift

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As your business has grown through the years, chances are that your support needs have grown in all areas as well, from finance and human resources, to sales, operations and technology.  In the area of computers and technology, you may have started with the help of a freelance expert, buying help when you needed it. Sometimes it’s the proverbial nephew or brother-in-law who is “good with computers.” Other times it’s a local one- or two-employee IT vendor who knew how to set up an email server or back up files.  No matter how you got here, chances are that your business technology needs have outgrown that old model. That’s especially true if you’ve been using the sa... Read More
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How to Protect Yourself from Unsecure Wi-Fi

In Business, Government, Security by Mind Shift

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By: Keith Deininger, CISSP, CISA, Sr. Security Analyst, mindSHIFT Technologies on Monday, February 1, 2016 How much of a security risk do you take when you use public Wi-Fi connections?  In short, you should never trust any public Wi-Fi network to be completely safe. Not the Wi-Fi at your local coffee shop, airport or even the free Wi-Fi that is provided by a hotel for its guests.  You need to take steps to protect your devices and data from malware and cybercriminals who are out to steal from you via compromised Wi-Fi systems.  ... Read More
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More of the Same Cybersecurity Issues in 2016—Much More

In Business, Events, Security by Mind Shift

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By: Keith Deininger, CISSP, CISA, Sr. Security Analyst, mindSHIFT Technologies on Monday, January 4, 2016 2016 is here and all of the terrible cybersecurity incidents and threats that happened in 2015 are behind us. No more ransomware, no more phishing attacks, no more retailer and credit card security breaches. It’s going to be smooth sailing in 2016…um, don’t bet the farm on that, Dorothy.  ... Read More
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Pick the Cloud that is Right for You

In Business, Science & Nature, Security by Mind Shift

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It’s not ‘all or none’ when it comes to using the cloud for your information technology. You can have your IT systems spread over two, three or more physical/virtual places simultaneously. The cloud gives you flexibility to locate and operate your systems in the manner that is most advantageous to you. This infrastructure decision is driven by your business needs.   Public, Private and Hybrid Clouds The three “places” most often used are public clouds, private clouds and hybrid cloud environments. Public clouds are highly automated server farms that are often self-service, and the server hardware is shared among different customers, with security... Read More
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10 Best Practices for High Performance Classroom Networks

In Business, Education, Events, Security by Mind Shift

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With the ever increasing use of digital technology in the classroom, it’s critical for education leaders to have a plan to address the requirements of today and the future.  What’s driving the need for robust and reliable networks in classrooms? Everything from web based learning tools, online instructional resources, and collaboration to the increasing use of eBooks.  Beyond the day-to-day education activities, student assessments and online tests such as PARCC® and Measures of Academic Progress® (MAP®) are also driving the need for faster and more reliable network infrastructure in the classroom. Whether it’s a public school, private or charter school, the other significant... Read More
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Protecting Critical Network Infrastructure from Threats

In Business, Events, Government, Legal, Security by Mind Shift

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By: Keith Deininger, CISSP, CISA – mindSHIFT Technologies on Wednesday, December 2, 2015 What? Our Networks are Constantly Under Attack?   Maybe you didn’t know it, but your organization’s data, networks and systems are constantly under attack. As soon as you connect your computers to the Internet, cyber-criminals are using sophisticated methods to infiltrate your software and install malware, spyware, ransomware and other similar attack programs collectively known as APTs (advanced persistent threats).   ... Read More
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Ransomware…That’ll be $500, Please!

In Business, Events, Government, Legal, Security by Mind Shift

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By: Keith Deininger, Information Security Analyst, mindSHIFT Technologies on Tuesday, November 3, 2015Cyber criminals are out in full force with ransomware attacks on unsuspecting victims. It’s critical for you to be vigilant and take extra precautions in your online and email activities to protect yourself or your company from this dangerous and expensive malware crime.   Keith Dei... Read More
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Moving to the Cloud with AWS – Part 3

In Business, Government, Science & Nature, Security by Mind Shift

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How Do I Grow and Improve Efficiency with AWS? Most organizations choose Amazon Web Services® (AWS®) because it’s cost-effective. Once they’re in AWS, they want to make the most of it: integrate private clouds seamlessly with AWS servers, map their current on-premises environment to the AWS instances, and, of course, optimize their spending.  The caveat here is that it’s not as easy as it sounds. Sometimes, an IT staffer well-versed in cloud services may be able to do most, if not all, of the integration, planning and optimization. But in other cases, particularly in smaller enterprises, getting the most out of your AWS deployment may require expert assistance. ... Read More
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Moving to the Cloud with AWS – Part 2

In Business, Government, Security by Mind Shift

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What Should I Expect With AWS? Amazon Web Services® (AWS®) is an attractive option for organizations seeking to expand their infrastructure without large capital expenditures. But as with any IT project, moving to AWS requires, at minimum, general IT knowledge. In some cases, it requires thoroughly understanding AWS structure, servers, networks, operating systems, security and the cloud in general. If you’re considering a move to AWS, here are a few main things to keep in mind. Security is definitely a concern for enterprises, and so is support. With AWS, it’s important to know what your responsibilities are vs. what AWS will do for you. Before signing up, or even after you’v... Read More
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Moving to the Cloud with AWS – Part 1

In Business, Science & Nature by Mind Shift

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How Do I Get Started With AWS? The cloud’s attractiveness is well-known: someone else hosts the servers and manages storage space, network connectivity and all of the other day-to-day administrative functions, while you manage your applications. Amazon Web Services® (AWS®) is a popular choice because of its lower price as compared to some other cloud offerings. Getting started is simple: users just sign up on the AWS site, input a credit card, and start pointing and clicking to choose from a variety of options: storage, backup and disaster recovery, to name a few. Or is it that simple? Before jumping in, a lot of customers have questions that need answering, such as the differenc... Read More
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Website Personalization in Three Easy Steps—Getting to Know Your Audience in Sitecore 8

In Business by Mind Shift

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Website Personalization in Three Easy Steps—Getting to Know Your Audience in Sitecore 8 When it comes to delivering marketing messages to your digital audience, there’s nothing more important than making sure it’s relevant and as personalized as possible. Sitecore® has made this complex task much easier with the release of Version 8 and the Sitecore Experience Platform™.  Sitecore’s Digital Marketing System (DMS), a portion of the Customer Engagement Platform, is where the majority of this personalization will happen for marketers. The platform provides tools to ease the implementation of personalization. In a nutshell, Sitecore can be set up to collect and analyze each visitor... Read More
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Number of Items Identified: 11
Item #Item NameScoreItem Classification
1web site0.834device, machine, computer, web site
2computer0.839
3machine0.839
4device0.901
5video display0.629
6electronic device0.633
7emerald color0.731
8ultramarine color0.677

The Art and Science of Social Engineering by Cybercriminals

In Business, Government, Science & Nature, Security by Mind Shift

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We are so busy in our personal and business lives that sometimes we are easy prey for cybercriminals. They know this and are using some very creative tactics to get access to private data and sometimes even cash. Unfortunately, many people are falling for it.  One of the biggest cybercrime trends right now is the use of “social engineering” techniques to get you to give up passwords, personal data, company data or money. These criminals are targeting the weakest link in company security: people.  The social engineering scam artists are skilled at the art and science of appearing to be real and legitimate. They play on your good nature, or leverage emotions like fear and insecurity. Their goal is to get you to take a... Read More
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Back to School – Know the Online Risks Facing our Children and What to Do

In Business, Education, Events, Government, Mobile Technology, Science & Nature, Security by Mind Shift

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By: Keith Deininger, Information Security Analyst, mindSHIFT Technologies on Monday, August 31, 2015 When I was a child, my mother worried about my exposure to “grown up” content on TV or at the movie theater. Fast forward a few decades and it’s shocking—not just the maturity of the content, but the ease of online access to that content by our kids.   Keith Deininger Senior Securit... Read More
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Number of Items Identified: 8
Item #Item NameScoreItem Classification
1monitor (computer)0.717
2web site0.687machine, computer, web site
3computer0.691
4machine0.706
5video display0.602
6electronic device0.606
7ultramarine color0.823

Reduce the Risk of Email Phishing Scams at Your Company

In Business, Government, Legal, Security by Mind Shift

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Phishing emails are malicious attempts to get individuals to divulge private, personal or company information.  Phishing perpetrators skillfully design emails to look like official communications from a company or individual. To trick the average reader, they frequently use sophisticated design and images in the emails to match the branding of a company. And they will also link to a website that closely mimics a real company website. The victim is prompted to provide information such as a PIN, password, social security number, company bank account number or other data that bad actors can use to steal data or money. Another purpose of phishing is to infect the target’s computer with malware that encrypts the user’s da... Read More
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Number of Items Identified: 11
Item #Item NameScoreItem Classification
1web site0.839device, machine, computer, web site
2computer0.843
3machine0.843
4device0.903
5monitor (computer)0.614
6video display0.646
7electronic device0.65
8emerald color0.741
9ultramarine color0.691

BYOD Revolution – Winning over the CEO

In Business, Events, Government, Mobile Technology, Science & Nature, Security by Mind Shift

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A year ago I attended a CEO roundtable event focused on the growing complexity of technology. One of the speakers really captured my attention with his presentation on the Bring Your Own Device (BYOD) revolution so I jotted down some of the stats from his presentation that were truly eye-opening. • 43% of mobile devices are not password protected. • 75% of companies don’t encrypt mobile devices. • 60% of network breaches are due to a lost or stolen device. • 50% of companies which have had a security breach identified BYOD as the root of the problem. • 45% of companies have experienced a mobile data loss within the past 12 months; 11% of them were required to disclose the loss publicly. ... Read More